Patient Reviews
Patient Reviews
If you want to change the way your smile looks and improve your oral health with procedures that are personalized to meet your needs, you've found the right place! Our highly trained dentists at Sycamore Family Dentistry are thrilled to treat patients throughout Midlothian, VA with a host of dental concerns and cosmetic goals. Throughout the years, we have had the pleasure of getting numerous reviews from patients of all sorts who have experienced our attentive care themselves. We encourage you to look over our large selection of testimonials and realize the beautiful smile you could attain when you choose us for your dental treatments.
Reviews for Midlothian, VA General Dentistry Dr. Jacob Sheppard
"I love visiting my dentist and everyone at Sycamore Family Dentistry. To Dr. Sheppard and Denise❤️🎄: Thank you for always making me smile and making my day!🤗"
"Dr. Sheppard and his staff are wonderful. As soon as, I walk into the office, until I leave my appointment, everyone is always so nice and accommodating. I had a crown prep today. Trust me, I am not a fan of needles. However, Dr. Sheppard is the best, when it comes to numbing before your treatment! They want to make sure you are comfortable during your procedure. They have top of the line equipment and new technology.Dr. Sheppard and his awesome staff treat everyone more like a family member rather than a just another number. I love the environment and look forward to my next appointment.If you have put off going to the dentist, call to make an appointment. You will be so happy with the service they provide! If they are busy, please leave a message. They are great about returning calls. I cannot say enough good things about this practice. "
"Extremely friendly staff. Dr. Sheppard was great, he thoroughly explained everything and addressed all of my concerns. This is now my new dentist"
"A lot of stuff going on in my mouth! And the staff has been amazing. Denise taking time in her off hours to talk, Rhonda and Julie out front helping with prescriptions and scheduling, and of course Dr. Sheppard taking time to thoroughly explain things and options. This team is amazing!!!"
"From the moment you call the office to the moment you see Dr. Sheppard, you realize that one thing is most important and that is you. Dr. Sheppard and his entire staff truly want your visit to be comfortable, like you are visiting a friend, not a practice. Everyone is so friendly, welcoming, respectful and have a common interest in making sure you are cared for and appreciated as a patient, not just a number. If you are one that gets a bit anxious and puts off dental care, STOP RIGHT NOW, NO MATTER WHAT YOU ARE DOING AND CALL THE OFFICE. I assure you that you will be glad to meet such wonderful people and you will leave with a smile!! Whether it is routine dental work, or an emergency They have you covered. They made me feel so comfortable that I almost fell asleep during a root canal. Do yourself a favor and stop being just another patient and become one of their family. Many thanks to Dr. Sheppard and his entire staff. Glenn Update for May 1 2024 Again, I can’t say enough good about Dr. Sheppard and his team. They are so glad to see you and truly appreciate you as a patient, only thing is that you don’t feel like a patient you feel like part of the family. So as I have said before, stop procrastinating and call them today and see for yourself."
"We love Sycamore Family Dentistry! The staff is helpful and kind! It is a small town feel and they feel like family."
"Great Great office and the staff is the very best. Most of us fear the dentist but this staff will take great care of you"
"Dr Sheppard’s staff is friendly and efficient. I would recommend this staff to anyone needing dental assistance"
"Great staff Great Dentist"
"Dr Sheppard and his wonderful team are top notch. Not only are they exemplary in professionalism but their friendliness and positivity make going to the dentist a relaxed and comfortable experience."
"I love these folks. I always have a positive experience!"
"I’ve been a patient of Dr. Shelton for years. He and his staff “are the best”"
"I have been a client/patient of Sycamore Family Dentistry for over a decade. Dr Shepherd took over the practice a couple years back and I remain a loyal and happy client. The entire staff is exceptional- always friendly, always smile (even when I am late to my appointment) and always happy to see me. Dr Shepherd is very approachable and direct with his communication. He quickly put me at ease when he first took over the practice. I have every confidence that he and his staff have my best interests in mind when I am there and trust them. I have recommended them (its not just the Dentist that makes a great practice) to friends and family, will continue to do so, and look forward to future visits. "
"Professional, knowledgeable and personable staff. Great place to have all of your dental needs addressed."
"My experiences with this practice have always been excellent. I've been a patient since the practice began many years ago with Dr. Leary. Dr. Sheppard has continued giving excellent care with up to date techniques and technologies. I highly recommend Sycamore Family Practice."
"The staff is always friendly, personable, on time and up to date with all my history and they keep up with my care. Highly recommended!"
"Love the staff, they interact like “Old Friends “. Quality dental work."
"Very nice staff I love seeing them!"
"Needed dental work done everyone was so nice. Everything was explained before the procedure. The doctor pulled my root tips in record time. The whole place was immaculate and stylish. Can’t say enough good things about this dentist."
"Dentist - top notch Hygienists - excellent Office staff - patient and personable"
"Excellent staff to work with from billing and customer service."
"Hygienist visit today. Office is efficient and on time"
"From the moment you call the office to the moment you see Dr. Sheppard, you realize that one thing is most important and that is you. Dr. Sheppard and his entire staff truly want your visit to be comfortable, like you are visiting a friend, not a practice. Everyone is so friendly, welcoming, respectful and have a common interest in making sure you are cared for and appreciated as a patient, not just a number. If you are one that gets a bit anxious and puts off dental care, STOP RIGHT NOW, NO MATTER WHAT YOU ARE DOING AND CALL THE OFFICE. I assure you that you will be glad to meet such wonderful people and you will leave with a smile!! Whether it is routine dental work, or an emergency They have you covered. They made me feel so comfortable that I almost fell asleep during a root canal. Do yourself a favor and stop being just another patient and become one of their family. Many thanks to Dr. Sheppard and his entire staff. Glenn"
"I’ve been a long time patient with Sycamore Family Dentistry, and there’s more than one reason for that. The staff have always been incredibly welcoming, personable, and helpful to anyone who come through their door. I have always felt comfortable and taken care of, every single visit, and it’s enough to know that I am always in the best hands with Dr. Sheppard, Dr. Madalena, and their wonderful staff! Anytime I have a friend who asks for a recommendation, I will always bring up Sycamore Family Dentistry, because I know they will always provide the same above-and-beyond excellent care to anyone, as they have for me. Thanks so much Sycamore Fam, for all you do!"
"I have been going to Sycamore Dentistry for many years. I have always been treated with the upmost professionalism. There have been times when I had a medical issue that I felt I needed immediate attention and I was always accommodated. Doctor Sheppard is always willing to discuss any concerns I have regarding my dental health. I would highly recommend him to anyone. "
"The best choice for all your dental needs. - I have been going to Sycamore Dentistry for many years. I have always been treated with the upmost professionalism. There have been times when I had a medical issue that I felt I needed immediate attention and I was always accommodated. Doctor Sheppard is always willing to discuss any concerns I have regarding my dental health. I would highly recommend him to anyone. "
"I’ve known Dr. Sheppard a number of years & he is an excellent, kind & experienced dentist. I would highly recommend him & his caring staff to anyone!!!"
"Been going here for 5 years Dr Sheppard is Soo accommodating."
"Dr.Sheppard, Dr.Madalena, and the staff are amazing to work with !! They are really friendly and just an overall wonderful environment!! I highly recommend them to EVERYONE!"
"I had some dental anxiety and hadn't visited a dentist in more time than I'm willing to admit. I finally made an appointment after some nudging from my wife and I couldn't be happier that I did. Dr. Sheppard and the dental hygienist, Cindy were both nothing but professional, caring, compassionate, and non-judgmental. They gave me a ton of great advice for dental care and also gave me some options for some cosmetic improvements to my teeth. I have a bit of work to get done, so I have to go back, but I can honestly say I'm looking forward to going back and getting the work done. My teeth already look noticeably better after the thorough cleaning done by Cindy, and I didn't experience any pain during the cleaning. To anyone putting off going to the dentist or anyone looking for a dentist in general, I cant recommend Dr. Sheppard and his staff enough, they will take care of you."
"Everyone at sycamore dentistry is amazing. Always on a first name basis, im relatively late but it’s no worries. Small business but very knowledgeable. Thank you for really good people. Doctor Madalena and Sheppard are amazing :). Front desk and friends are so welcoming. I recommend and am so grateful they’re down the street from my home."
"Dr. Sheppard is a wonderful dentist. He has up to date treatments and does not pressure you to do unnecessary procedures. The office staff is friendly and patient. The office is conveniently located in Midlothian."
"Dr Sheppard is great. Great with kids and the whole family! Been going to this practice for years."
"I’m grateful for Dr. Sheppard & his staff! I reached out to Dr. Sheppard on a weekend when my tooth shattered. He called me right back and got me in the next day to take a look. He did an incredible job on my dental implant, completely restoring my smile! The staff is so friendly & has always been wonderful at giving me breaks throughout my appointment! Go see them! ☺️"
"Overall staff was wonderfully and exceeded my expectations!!! I am happy to have gone to them! Dr. Sheppard is the best!"
"Everyone is always friendly and very personable. Julie and Cindy are like friends when I come. My first visit with Dr. Madalena was pleasant and she was reassuring regarding my concern with my teeth. Dr. Jacob in past visit also was easy to talk to. All staff make the appointment pleasant."
"Dr. Sheppard and his staff were friendly, informative and kind. I would recommend this practice to anyone who may have reluctance about going to the dentist. They will put you at ease and make you feel confident in the care you are receiving."
"Dr Sheppard and his staff are incredibly welcoming. My husband and I have been seeing Dr Sheppard for a couple years now and each visit has been pleasant. Never had a bad experience. Each staff member is patient, friendly and very informative. Definitely recommend."
"Very professional, techs and Doctor Sheppard were very receptive, the feel of a small family like environment. Nice building and friendly atmosphere."
"Dr. Sheppard and his team do a great job!"
"Amazing staff. Sara the hygienist is amazing, fast, and thorough. Dr. Sheppard is very kind and informative. Overall great practice!"
"This is by far one of the best dentist I have ever been too. I was having issues with a lower back tooth for at least a couple years. I bought up the issue with my then dentist. They took X-rays and said it was fine. But I still was experiencing sensitivity to cold and if I bit down on food just right it would hurt. I decided to go to another dentist. I saw Dr Sheppards reviews and decided to make an appointment with Hopewell Family Dentistry. I was super impressed first visit because he diagnosed my tooth problem immediately. I had a crack in that tooth. He showed me a picture of it even. Also, Dr Sheppard and his staff take great care with their patients. They are friendly and you never have to wait long at all. I would highly recommend this practice to anyone."
"I took my 9 y/o daughter in yesterday to HFD as a new patient and it was the best experience at the dentist that she's ever had. They made her feel so comfortable and it was the first time that she wasn't nervous. The staff is so friendly and Dr. Sheppard is just awesome! I was referred here by a friend that takes her kids here and I will refer this place to anyone in need of a dental office. HFD treats you like family and I'm so glad that my daughter loves it so much!"
"You are treated like family at HFD. Dr Sheppard has a nice, calm spirit and his staff is very kind. You don’t mind going to the dentist when you’re treated well. I have not had any payment issues at all. I highly recommend HFD."
"The staff and Dr Sheppard are the best. I've been going there for years and it has had several people take over since Dr. Leftwich passed away. I wouldn't go anywhere except Hopewell Family Dentistry."
"The staff and Dr Sheppard are the best. I've been going there for years and it has had several people take over since Dr. Leftwich passed away. I wouldn't go anywhere except Hopewell Family Dentistry."
"Dr. Sheppard is an awesome dentist. I'm normally beyond scared but he tries to make you comfortable and distract you! He is gentle, which is great! No one wants someone roughly tugging on their mouth! I was in pain and he got me right in!"
"The care I received from the beginning to the end was fabulous. I can't say enough about Shelby! Shelby showed professionalism along with a caring attitude giving me the confidence to proceed with my dental work. The knowledge that Dr. Sheppard brought to the issues was excellent. I have a particular small mouth and he completed my work quickly and tenderly as he could for my particular situation. I appreciated the follow up call that was done the day after my dental work. I thank you team for making my experience as pleasant as possible."
"The care I received from the beginning to the end was fabulous. I can't say enough about Shelby! Shelby showed professionalism along with a caring attitude giving me the confidence to proceed with my dental work. The knowledge that Dr. Sheppard brought to the issues was excellent. I have a particular small mouth and he completed my work quickly and tenderly as he could for my particular situation. I appreciated the follow up call that was done the day after my dental work. I thank you team for making my experience as pleasant as possible."
"The care I received from the beginning to the end was fabulous. I can't say enough about Shelby! Shelby showed professionalism along with a caring attitude giving me the confidence to proceed with my dental work. The knowledge that Dr. Sheppard brought to the issues was excellent. I have a particular small mouth and he completed my work quickly and tenderly as he could for my particular situation. I appreciated the follow up call that was done the day after my dental work.… See more"
"Moving back to the area a few months past, I was enjoying lunch with an old friend. CRACKED one of my caps. I heard about Dr. Sheppard. You must read his bio. He is an interesting and determined man. I found the staff to be knowledgeable and professional. A friendly atmosphere greets you. Each time I went, I was pleasantly surprised to find they called my name before I had a chance to "crack" my book. Thanks for the 'smile'....... Balette Whatley Davis"
"Moving back to the area a few months past, I was enjoying lunch with an old friend. CRACKED one of my caps. I heard about Dr. Sheppard. You must read his bio. He is an interesting and determined man. I found the staff to be knowledgeable and professional. A friendly atmosphere greets you. Each time I went, I was pleasantly surprised to find they called my name before I had a chance to "crack" my book. Thanks for the 'smile'.......Balette Whatley Davis"
"Moving back to the area a few months past, I was enjoying lunch with an old friend. CRACKED one of my caps. I heard about Dr. Sheppard. You must read his bio. He is an interesting and determined man. I found the staff to be knowledgeable and professional. A friendly atmosphere greets you. Each time I went, I was pleasantly surprised to find they called my name before I had a chance to "crack" my book. … See more"
"From entering the office til exiting, all are pleasant, courteous, respectful. I am so happy Dr. Sheppard took over this Office. It makes me feel as good as when It was run by Dr. Leftwich. Love these people. The care is exceptional."
"Dr. Sheppard made my dentures back in November 2017. I have been very pleased with them. I would definitely recommend this practice, they are very friendly & professional."